Thursday, December 7, 2006

Client relations

Thanksgiving Point

Christian Riggs

Zach Batty, Garrett Batty, Christian Riggs, Zach Hilton, Stephen Freebairn, Jacob Hoehne, Krisi Church, Michael Eager, Cameron Carpenter, Micah Anderson.

Today’s gathering of creative professionals went rather well. I think our discussion after Cameron left was one of the most beneficial yet. I failed to mention to the group that we got a hold of Cameron on Monday, which didn’t leave him much time to prepare.

One of the most interesting topics we discussed was regarding how and when to approach clients of your competition (as suggested by Cameron).

No one wants to tarnish their reputation, especially in such a small and fickle market as this one, by “stealing” away clients from another. There is a level of professionalism that keeps successful companies from creating bad blood.

However, Garrett had a great point. There are times when the value a prospective client is currently receiving is not what they deserve. The competition may be doing a disservice to their brand/image/identity because of shoddy work.

It doesn’t hurt to let prospective clients know what their options are (which is a far cry from dragging someone else’s reputation down in order to convince a customer to switch). Be proud of what makes you unique - of the value - not price - you offer.

We also debated the best way to get feedback from an existing client. Cameron suggested asking how well we did on a scale from 1-10. If they say “7,” ask what do we need to do to get it to a “10.” One idea I tossed out was sending an email survey - low hassle, low commitment way of finding out how they feel.

Zach Batty mentioned a former employer who spent 40K taking his best customers on a cruise. Within a short time, he had make 90K from existing clients. Every dollar invested in client relations is multiplied.

What else did you find valuable?


Saturday, October 14, 2006

Mac OS X Troubleshooting

Here's a recap of the notes Mike Kingsley presented at our October gathering:

1) Run Disk utility at least monthly, if not weekly. Choose your Hard Drive, check to see if SMART status is verifies. Then run Repair Permissions, and do a verify disk (10.4.3 or later). On any and all other external drives, run a Repair Disk

2) Download and run Smart Reporter at This will constantly check the built-in reporting of your Hard Drive and will often be successful in letting you know if your Hard Drive is starting to fail.

3) If you notice Font display issues, or general slowness issues (that does not seem to be related to not enough memory or a hardware problem) ten restart your computer and hold down the shift key until you see the words “safe boot.” This clears out cache files. Then restart your computer once more to go back into regular mode.

4) If you work with a lot of fonts, then use a good font management program such as Font Agent Pro to check for corrupt fonts and use auto-activation. Periodically check for fonts that installed programs have put in your ~/Library/Fonts and /Library /Fonts folder unknowingly and take the out. Place in a Master font folder and have your program manage them.

5) Use Firefox as your browser. Safari is good, but more websites are not working with it these days.

6) Clone your Startup drive with a program like Super Duper Don’t use our clone drive for anything else.